Several years ago, uncomfortable with my current dentist, I determined to find one to which I could relate and who would be patient with me. I was an extremely anxious patient as through the years, I had had several very difficult dental experiences. A friend, much like myself, gave me her dentist’s name and location. However, when I called, I discovered that he had moved out and that you then occupied the building. Because I needed dental care at the time, I hesitantly made an appointment.
My first appointment convinced me that I had found my dentist. The warm, friendly atmosphere was relaxing. However the attention of the hygienist was the first thing which sold me. In other dental establishments, the hygienists had been professional and reasonably friendly. However, as soon as they had accomplished the workup, they left and I would sit, dreading what was to come. This one stayed, visiting companionably and I was able to avoid the nervousness that I otherwise would have had to deal with. Throughout my visit, I was never left alone and this alone would have kept me coming.
However, I found that you also were easy to talk to, you listened to my concerns and made changes in response to my needs. You did not get impatient when I showed my nervousness. You have much expertise in the work you give. You are also gentle. I hardly felt the injections. For the first time, I received a little nitrous oxide, and I found that it eased my discomfort. As I left that day, I knew that I would return as needed.
Through the years, I have continued to be most pleased with my care. You have always been professional. When work was required, you explained what was necessary, you answered all my questions including the expected costs. I never felt pushed into procedures.
Recently, my husband retired and with this change, we lost our dental insurance. We have been unsure what to do and have considered going to students for our dental care. However, when I realized that I needed some care, I decided that the good experiences I have had here is worth the extra cost. I will stay with you. Thank you for the most positive professional relationship.